Refund policy

Return & Refund Policy

At Eira Fabric, every fabric order is custom cut according to the quantity selected by the customer. Because cut fabric cannot be returned to its original condition or resold as an uncut item, all fabric sales are final once cutting has begun.

Non-Returnable Items

Custom-cut fabric cannot be returned or exchanged because of:

  • A change of mind
  • Ordering the wrong quantity
  • A color or texture preference
  • The fabric not matching another item
  • Minor color differences caused by lighting, photography, or screen settings

We strongly recommend reviewing the product description, measurements, material details, and photographs carefully before placing an order.

This policy does not limit your rights if an item arrives damaged, defective, or different from what you ordered.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If the fabric is damaged, defective, incorrectly cut, or different from the item you ordered, contact us as soon as possible, preferably within seven days of delivery.

Please provide:

  • Your order number
  • Clear photographs of the fabric and packaging
  • A brief description of the problem

After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution. If the issue resulted from our error, you will not be responsible for approved return or replacement shipping costs.

Do not send an item back without contacting us and receiving return instructions first.

Order Cancellations

You may request a cancellation before your fabric has been cut. Once cutting or order preparation has begun, the order can no longer be canceled.

To request a cancellation, contact us immediately at eirafabric1@gmail.com. Cancellation requests are not guaranteed.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed.

Your bank or credit card provider may require additional processing time. If more than 15 business days have passed since your refund was approved, contact us at eirafabric1@gmail.com.

Return Shipping

If a return is authorized because the item is damaged, defective, or incorrect, we will provide return instructions and explain whether a return shipping label is required.

Unauthorized returns will not be accepted.

Contact Us

For questions about returns, cancellations, or refunds, contact us at:

Email: eirafabric1@gmail.com